Warranty Registration

Dingwall Guitars Limited 3 year Warranty

Dingwall Guitars warrants this guitar to be free from defects in materials and workmanship, subject to the limitations contained herein.

THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. IN ORDER TO VALIDATE YOUR WARRANTY, AND AS A CONDITION PRECEDENT TO WARRANTY COVERAGE HEREUNDER, YOU MUST RETURN YOUR WARRANTY REGISTRATION WITHIN THIRTY (30) DAYS FOLLOWING THE ORIGINAL DATE OF PURCHASE. YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE. THIS WARRANTY DOES NOT COVER:

• Any instrument on which the serial number has been removed or altered.
• Any instrument not purchased from an authorized dealer, or upon which unauthorized repair or service work has been carried out.
• Any instrument which does not include a copy of the original bill of sale.
• Any instrument that has been damaged due to an accident, negligence or misuse.
• Shipping damage of any kind.
• Normal “wear and tear”, including but not limited to any discoloration, fading or damage to the original finish, or worn frets, strings, tuners, hardware and plating.
• Any subjective issues such as “tone”.
• Any instrument that has been subjected to extremes of humidity and temperature.
• Any factory installed pickups, electronics and hardware including bridges, tuners and knobs after one year from the original date of purchase.

DINGWALL GUITARS MAKES NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEEDING THE SPECIFIC PROVISIONS OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. SOME STATES AND/OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES SO THAT THE ABOVE MAY NOT APPLY TO YOU.

DINGWALL GUITARS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGE SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OR PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE INSTRUMENT, WHETHER IN CONTRACT OR IN TORT, EVEN IF DINGWALL GUITARS OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF SUCH DAMAGES, AND DINGWALL GUITARS SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.

If at any time during the warranty, this guitar malfunctions due to faulty materials and workmanship, Dingwall Guitars will, at its sole discretion, repair the defect without charge or replace it with a model of similar specification and value that does not exceed the original purchase price of the guitar.

To obtain warranty assistance, this guitar must be taken to an authorized Dingwall Guitars dealer with a copy of the sales receipt to obtain a Return Authorization prior to return to the factory.

All shipping, import/export fees, taxes and insurance are the sole responsibility of the original purchaser.

On arrival at the Dingwall Guitars factory, a determination will be made whether the defect is covered under the terms of the warranty. If the repair is covered under the terms of the warranty, it will be repaired at no cost to the original purchaser. If the repair is not covered under warranty, and estimate of the cost of the repair to the original purchaser will be given.

Please note: following the sending of the warranty registration, you will receive a confirmation email which does not constitute a warranty receipt, but exclusively a confirmation of receipt of your warranty registration request, as the information entered will be subjected to further checks. We therefore invite you to wait for the confirmation of the green popup that will appear after sending the registration data on this page and receiving the confirmation email. If there are further problems, you will be contacted by our team! Thank you!