Sunday, 09 March 2008
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Hi Sheldon, I purchased an ABI from Marshall Morris, which he packed extremely securely (he used the same packing in which the bass was shipped from your factory). Nevertheless, when I received the bass, the volume pot had literally been sheared off at the shaft, with the volume knob loose in the case with its portion of the shaft still inside it. My best guess is, because those Freedom cases so loosely fit the bass, when the package was dropped somewhere along the line, the force caused the bass to slam against the inside of the case and this force was enough to shear off the knob. There appears to be no other external damage to the bass. I tried playing the bass, but get no sound whatsoever. I used a razor blade to rotate the volume pot shaft in a direction that should give the bass some volume, and still get no tone whatsoever. The only thing I get is some significant hum when the BlueEqube switch is engaged and the tone knob is rotated. I tried all four pickup configurations as well with the rotary switch. I removed the back plate and observe no obviously detached connections within the cavity, although I realize it could be connections to the Pups that might be detached. So I have a few questions for you:. Can the lack of any volume be attributed to the pot being damaged internally? Do I need to get a replacement pot from you, or can I purchase one of similar ilk from a local guitar store? If yes, would I need to add the external ground connection to the pot casing? Is it possible that there is other significant damage (such as internal to the pickups or failed solder joints that would require a complete electronics check) that would make it smarter for me to just file a claim with FedEx and get my money back? I do not want to start repairs and find out that the repair is more complex and costly then just replacing the volume pot and then have FedEx deny a claim because I initiated repairs before filing a claim for the damage. Thanks for your time.
14 years ago
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#9165
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I would personally file the claim right away, or at least report it in some way or another, regardless of what the repair will be. It will be harder for them to deny your claim the quicker you file.
14 years ago
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#9166
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Hi Bob, That sucks. The only way to trouble shoot a circuit is to trace the signal path from the jack on up through to the pickups. The volume pot is a standard audio taper 16 mm 250K with a 6 mm splined shaft. Take it to a qualified tech, it shouldn't be more than a 30 minute job thanks to the simple passive circuit design.
14 years ago
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#9167
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Was the bass shipped with insurance? Remember that insurance is to protect the seller, not the buyer. The insurance settlement usually goes to the seller, who then issues a refund when the bass is returned. In this case, since it isn't a total loss, only the cost to repair the bass may be issued to the seller, or buyer, if you can work it like that. You'll have to get an estimate for repair. Most carriers want the original packaging returned when making a claim. Also, if there is little to no trashing of the packaging, the claim may be denied on the basis that the item "wasn't packed properly". It is my understanding that an item has to be packed well enough to survive a 6 foot drop onto concrete. It's very likely that the damaged pot is the source of the problem. I would be inclined to repair it and keep it if it has no other damage. Mark
14 years ago
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#9169
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[quote="guitarded":2re1mivk]Was the bass shipped with insurance? Remember that insurance is to protect the seller, not the buyer. The insurance settlement usually goes to the seller, who then issues a refund when the bass is returned. In this case, since it isn't a total loss, only the cost to repair the bass may be issued to the seller, or buyer, if you can work it like that. You'll have to get an estimate for repair. Most carriers want the original packaging returned when making a claim. Also, if there is little to no trashing of the packaging, the claim may be denied on the basis that the item "wasn't packed properly". It is my understanding that an item has to be packed well enough to survive a 6 foot drop onto concrete. It's very likely that the damaged pot is the source of the problem. I would be inclined to repair it and keep it if it has no other damage. Mark[/quote:2re1mivk] Yes, the bass was fully insured. The bass was exceptionally well packed. It was double boxed, with bubble wrap and those air pouches around the case. It was very snug inside the second box and cushioned as well. The problem lies somewhat with the Freedom Case. They are not an exact snug fit for Dingwalls, as I am sure you and most anyone else who has purchased one knows. The fact that the bass can move around inside those cases surely contributed to the shearing off of the knob. Any impact from a drop would be translated to the bass inside the case, which no doubt tried to keep moving inside the case when the motion stopped. And yes, I am well aware of all of the ins and outs of making a claim. I was on the seller side of this once with FedEx. If one wants to be totally technical legally, as a buyer, I would be within my rights under the Uniform Commercial Code to reject the bass, ship it back to the seller and request my money back. It would be up to the seller to make the claim and have the bass repaired, etc. Under the Code, it is the Seller who bears the risk and responsibility for the damage that occurs during shipping, at least absent some other agreement to the contrary. From a practical point of view, however, because the seller has the buyer's money, the buyer is at the mercy of the seller who is remote and who can therefore force you to wait until he/she gets the settlement or you get him/her into court, whichever happens first. Marshall (the seller) is a really good guy, and I am sure we could work out something that would be amenable to both of us should I ultimately decide I don't want to deal with this. However, I agree that it is most likely just the pot and there is no other damage that I can find, so I am going to try to get one locally today so I can install it quickly and hopefully all will be well. If simply replacing the pot does not work, then I'll have to make a decision about going through with getting a claim filed and taking it to a tech, or whether to just drop back 15 and punt. Hopefully for all involved, it will just be a simple pot replacement! :wink:
14 years ago
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#9170
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I guess there isn't a carrier that hasn't trashed a shipment. I've had it happen with UPS, Fedex, and most recently USPS, who managed to break the neck on an old Ventura Barney Kessel archtop electric that I sent to Chicago. It was double-boxed- the works- and they still ruined it. You know, I have a Z3 coming in about a month and I did not opt for a hard case on this Dingwall. It will be shipped in a gig bag. I sold all of my Freedom cases after my Dingwalls arrived. The guys at BassNW told me that Sheldon packs his basses better than anyone else, and they don't recall any damaged Dingwalls that they have retailed. Still, your story worries me, and I'm not sure if I should opt for the hard case or not. :? Mark
14 years ago
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#9175
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[quote="guitarded":24yjh78y]...I did not opt for a hard case on this Dingwall. Mark[/quote:24yjh78y] Mark, is the hard case in question the typical Freedom case? I had to replace the vol. pot on my bass and found the exact match at my local (really good) guitar shop. The one in the AB II is an Alpha brand and is the smaller version. They make a bigger one, too, but it mounts in a smaller hole.
14 years ago
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#9176
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I just had the upgrade to the mach II's done by Sheldon so I had to ship my Prima to him. I shipped it in the gig bag and placed that inside a bass safe SKB case. No problem. On the way back they forgot to put it in the bass safe so they shipped it in the gig bag. My Z3 will now be shipped in the bass safe to get it back to me. However the packing of the Prima was exceptional and arrived to me in northern New York with no problems. The bass was in perfect shape. I would have Sheldon ship any of my basses just in the gig bag but if you want the added protection get one of the bass safes as you can put the gig bag inside it so it won't move around and is well padded. FWIW?
14 years ago
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#9178
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I'd like to add that SKB/Carvin hard cases fit DW's perfectly. It was like they were made for DW's.
14 years ago
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#9183
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[quote="Funkshwey":1mm9juv4]I'd like to add that SKB/Carvin hard cases fit DW's perfectly. It was like they were made for DW's.[/quote:1mm9juv4] Can you send me a photo of the bass in the case? Thanks.
14 years ago
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#9184
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[quote="Sheldon Dingwall":13pr9lxw][quote="Funkshwey":13pr9lxw]I'd like to add that SKB/Carvin hard cases fit DW's perfectly. It was like they were made for DW's.[/quote:13pr9lxw] Can you send me a photo of the bass in the case? Thanks.[/quote:13pr9lxw] When I sold my 3 Carvins I included their original cases so I could get top dollar for them. One of the buyers almost got a freedom case, but that's not the way I roll. Sorry Sheldon I didn't get any pics. It is tight. No play/movement at all. You have to sort of push in on the edge of the body the first time to get the strap button to form in to the carpet/styrofoam, but once you do that it's part of the cavity. You could actually just push in w/your thumb to notch it out. My ABII-5's fit my Carvin plastic hardcase better than the Carvins they were made for. A Carvin bass in a Carvin case has about 1-2" of movement. Damaged headstocks confirmed that. An ABII-5 has zero movement. It's tighter than pantyhose 3 sizes small.
14 years ago
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#9185
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[quote="Sheldon Dingwall":zxmhevjm][quote="Funkshwey":zxmhevjm]I'd like to add that SKB/Carvin hard cases fit DW's perfectly. It was like they were made for DW's.[/quote:zxmhevjm] Can you send me a photo of the bass in the case? Thanks.[/quote:zxmhevjm] Here comes Fullrangebass to save the day 8) (in fact it's the Carvin's case that belongs in FRB's herd that saves the day) I will check, take pics and post. I will do the tomorrow morning.
14 years ago
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#9187
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Is it the HC-17 Carvin sells? Is it cheaper to get an SKB from Musician's Friend or some place like that? Any info would be appreciated. Thanks! Rob p.s. Might as well also ask: do the Zs fit as well? Or is this just for an AB?
14 years ago
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#9188
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[quote="xrob":lkyavd0r]Is it the HC-17 Carvin sells? Is it cheaper to get an SKB from Musician's Friend or some place like that? Any info would be appreciated. Thanks! Rob p.s. Might as well also ask: do the Zs fit as well? Or is this just for an AB?[/quote:lkyavd0r] Yes the HC-17. The ABII-5's fit perfectly. Sheldon would be able to answer whether or not the Z fits.
14 years ago
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#9191
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Well, the good news is that I was able to verify tonight that it was just the pot. I am very relieved. Unfortunately, the pot I picked up from GC was physically too big, but I hooked it into the circuit and the bass played fine. I'm glad because I certainly did not want to have to go through a claims process. Thanks for everyone's input.
14 years ago
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#9192
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[quote="Funkshwey":2wark5ua] Yes the HC-17. The ABII-5's fit perfectly. Sheldon would be able to answer whether or not the Z fits.[/quote:2wark5ua] I''l take pics with AB I, Z and Prima. Gimme few hours and I'll post
14 years ago
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#9193
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Hello fellow Ding-aholics. Just pulled out the Carvin XB 75 and few Dingwalls: the AB I, the Blacburst Z1, the DD Prima Artist (DD=Double De-tuner) and my avatar Z1 My verdict is that the AB I, once pushed in, fits tightly (and that's what we want). Both Z1s and the Prima did not really fit
14 years ago
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#9194
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Second step Let's fit the AB I in the case Oh, no!!!! Look what happened!!! "Sorry, but the maximum filesize for all Attachments is reached. Please contact the Board Administrator if you have questions." :cry: :cry: :cry: No more pics!!! No pics, no Fullie!!! I don't exist anymore!!! :cry: :cry: :cry: Anyway, the Z and Primas don't fit. The AB line fits once pressed in. No side or other moves
14 years ago
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#9195
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[quote="John H.":11a0qlvx][quote="guitarded":11a0qlvx]...I did not opt for a hard case on this Dingwall. Mark[/quote:11a0qlvx] Mark, is the hard case in question the typical Freedom case?[/quote:11a0qlvx] Yep. Mark
14 years ago
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#9196
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Never had any issues with any of the basses that Sheldon packed up for me (Hard case or gigbag)
14 years ago
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#9197
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[quote="BuffaloBob":23d9m9kz]Unfortunately, the pot I picked up from GC was physically too big, but I hooked it into the circuit and the bass played fine.[/quote:23d9m9kz] Robert, I can probably snag an 250K Alpha for you if you want and send it to you. A couple of bucks and a couple of days would be all that is required. PM me if interested.
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